1. Information We Collect
We collect several types of information to provide and improve our Services:
- Identity Data: Full name, date of birth, government-issued ID (for KYC compliance)
- Contact Data: Email address, phone number, mailing address
- Financial Data: Wallet addresses, transaction history, bank account details
- Technical Data: IP address, browser type, device identifiers, operating system
- Usage Data: Pages visited, features used, interaction logs, session duration
- Communications: Support tickets, chat logs, feedback submissions
2. How We Use Your Data
Your data is used to:
- Create and manage your account and verify your identity
- Process transactions, deposits, and withdrawals
- Operate and improve our AI trading algorithms
- Detect fraud, money laundering, and suspicious activity
- Send account updates, security alerts, and support messages
- Comply with legal, regulatory, and tax obligations
- Analyze usage patterns to enhance platform features
5. Data Security
We implement industry-leading security measures to protect your data, including:
- AES-256 encryption for data at rest and TLS 1.3 for data in transit
- Multi-factor authentication for all internal access
- Regular third-party penetration testing and security audits
- Strict access controls — only personnel who need your data can access it
- Automated anomaly detection and 24/7 security monitoring
6. Data Retention
We retain your personal data for as long as your account is active or as needed to provide our Services. Upon account closure, we retain data for a minimum of 5 years to comply with financial regulatory requirements (AML/KYC obligations), after which it is securely deleted.
Transaction records may be retained for up to 7 years in jurisdictions with extended financial record-keeping requirements.
7. Your Rights
Depending on your location, you have the following rights regarding your personal data:
- Access: Request a copy of all personal data we hold about you
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request deletion of your data (subject to legal retention obligations)
- Portability: Receive your data in a machine-readable format
- Objection: Opt out of processing for direct marketing purposes
- Restriction: Limit how we process your data in certain circumstances
To exercise any of these rights, contact our Data Protection Officer at privacy@coinpulse.com.
8. Children's Privacy
CoinPulse Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has created an account, we will promptly delete the associated data and close the account.
9. International Data Transfers
Your data may be transferred to and processed in countries outside your home jurisdiction. When we transfer data internationally, we use Standard Contractual Clauses approved by the European Commission and other appropriate safeguards to ensure your data receives equivalent protection.
10. Changes to This Policy
We may update this Privacy Policy periodically. When we make material changes, we will notify you by email and by displaying a prominent notice on the platform at least 30 days before the changes take effect.
For questions, contact: privacy@coinpulse.com